Privacy Policy

Introduction

ShiftMed, LLC (“ShiftMed” or “we” or “us”) has created this Privacy Policy in order to disclose its collection, use and disclosure of personal information and other data collected about you. This Privacy Policy is effective as of October 25th, 2021. Any questions regarding this policy should be directed by email to support@shiftmed.com or by calling 800-485-9002. The following discloses ShiftMed’s practices for its website, mobile app, other applications and services.

If you use a website, mobile app, social networking site or an associated service displaying this Privacy Policy, you consent to this policy and the collection, use and sharing of your personal information as described herein and in accordance with the applicable agreements, including any applicable terms of use and/or End-User License Agreement.

Some businesses may choose to engage ShiftMed as a “data processor” for certain services and in such case the collection, use and sharing of personal information for the engagement may be governed by the agreement between ShiftMed and our customer, and the customer’s privacy policy, in addition to or instead of this Privacy Policy.

Personal Information Collected and Received

ShiftMed may collect or receive information about each person who visits or registers with the ShiftMed website and/or applications including, but not limited to, user name, password, first and last name, email address, street address, and other information. ShiftMed also collects information on the pages you access and other information you may volunteer, such as survey information.

If you provide us feedback or contact us via email, we will collect your name, email address and the content of your email in order to send you a reply and/or provide the services you request.

If you are an employee and have enabled location services on your mobile device, we will collect your location information to: (a) show you available work assignments at nearby client facilities; and (b) to verify whether you were at a particular facility or care seeker’s location at a particular time. ShiftMed may also collect user location information, as further described in the “Global Positioning System” paragraph below.

We may collect personal information from you at various points, including but not limited to:

  • when we correspond with you;

  • when you visit the website and/or associated services;

  • when you register as an end-user of our services and an account is created for you;

  • when you provide information, such as user contributed content, survey information or join our mailing list;

  • when you contact us for help;

  • when the website, application or services send us error reports or collect certain analytics data; and

  • when engaged by a customer to perform services for them or on their behalf.

ShiftMed does not require you to include sensitive information (e.g. racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships, genetic data, biometric data, data concerning health or data concerning sexual orientation). In the event that you provide such sensitive information as listed above without an express agreement covering it, you acknowledge that you have provided explicit consent concerning the collection, use and disclosure of such information.

Some personal information may also be collected by a third party such as a service provider or other vendor. If you interact with some third-party services, such as social media companies, particularly where you have an account with the third party, they may collect additional information separate from ShiftMed.

Use and Disclosure of Personal Information

ShiftMed may use and share personal information that we collect or receive about you to:

  • deliver the products and services that you have requested;

  • manage your customer relationship and provide you with customer support;

  • perform analysis about your use of the website and/or associated services;

  • communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you;

  • enforce our terms and conditions and other agreements;

  • perform services as a processor on behalf of our customer;

  • manage our business, including testing, development and other functions as part of improving and expanding the services offered;

  • conduct a sale of all or substantially all of our business or assets, which includes the sale, assignment or other transfer of your personal information in connection with such transaction;

  • respond to investigation, court orders, legal process, or to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to the physical safety of any person, or as otherwise required by law; and

  • perform functions as otherwise described to you at the time of collection; and

  • Sensitive Data of Mobile App Users: Access, collection, use and sharing of sensitive user data (such as geolocation) is limited to purposes directly related to providing and improving the features of the app.

If you decide to provide personal information to us, we will not sell, license or transmit that information to third parties, except as described or as otherwise required or permitted by law. Where the California Consumer Privacy Act, as amended, (“CCPA”) applies to your personal information, we will not engage in a “sale” of your personal information.

Except as described, we will not disclose your personal information to any third party without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared.

From time to time, we may partner with companies based on the interests of our users. In such case, we will do so in a manner that respects your privacy and is consistent with the disclosures in this Privacy Policy.

ShiftMed reserves the right to disclose information when required by law.

We use other companies to perform services necessary to our operations. In the course of providing these services, those companies may have access to your personal information. By contractual agreement, those companies must treat your information in accordance with this Privacy Policy or otherwise pursuant to the terms of the contract. However, we will not be liable for any damages that may result from the misuse of your personal information by these companies.

ShiftMed may use your IP address to help diagnose problems with ShiftMed’s server and to administer ShiftMed’s website. Your IP address may also be used to help identify you and your online profile and to gather broad demographic information.

The ShiftMed site registration form requires users to give ShiftMed contact information (such as your name and email address) and demographic information (such as company, title, location). ShiftMed uses your contact information from the registration form to send you information about ShiftMed and promotional material from some of ShiftMed’s partners. Your contact information may also be used to contact you when necessary.

We may also disclose, on an anonymous basis, statements made by our users. With your consent, we may also post your name along with your statement or testimonial.

Other Information

ShiftMed may collect, use and share other information from your use of the website, application or services, provided such information does not individually identify you or otherwise qualify as personal information (or similar) under an applicable law. ShiftMed shall have the right to retain records of such data including, but not limited to, usage, activity logs, and click-throughs. ShiftMed may disclose such data, whether in the form collected or a derivative form, to third parties provided it is presented in an aggregate and/or deidentified form.

ShiftMed may compile statistical information concerning the usage of the site. This information allows ShiftMed to monitor its utilization and continuously improve its quality. Examples of this information would include, but not be limited to, the number of visitors to the site, or to sections or pages within the site, patterns of traffic flowing through the site, length of time spent on the site, or in sections or pages of the site, the other sites that refer visitors to the site, the pages of the site that visitors frequently use as entry and exit points, utilization of the browser and operating systems and versions used by visitors to the site, etc.

In order to compile this information, ShiftMed may collect and store your IP address, your operating system version, your browser version, the pages you visit within the site, the length of time you spend on pages within the site, the site from which you linked to ours, search terms you used in search engines which resulted in you linking to the site, etc. While all of this information can be associated with the IP address your computer had while you visited the site, it will not be associated with you as an individual, or associated with any other information you may submit through the site, or that ShiftMed may store about you for any other purposes.

Use of E-Verify

ShiftMed participates in E-Verify. E-Verify is an Internet-based system, administered by the Social Security Administration (SSA) and the U.S. Citizenship and Immigration Services (USCIS), that allows an employer to determine an employee's eligibility to work in the United States by using information reported on an employee's Form I-9. The E-Verify system confirms employment eligibility with both the SSA and the Department of Homeland Security (DHS). ShiftMed does not discriminate based on citizenship status, national origin, or any other protected category. For more information, please go to the E-Verify website, an official website of the DHS.

Children’s Privacy

We do not knowingly collect any information from anyone who we know to be under the age of 13. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us. If we discover that a person under the age of 13 has provided us with any personal information, we will use commercially reasonable efforts to delete such person's personal information from all ShiftMed systems.

Global Positioning System

Global Positioning System (GPS) tracking technology may need to be enabled in ShiftMed products and services in order to determine the location (latitude and longitude) of users of the ShiftMed products and services. We will request your permission prior to such geolocation tracking. Where authorized, this information is transmitted as necessary for the products and services, which may include transmission to ShiftMed, its service providers (including hosting provider), and ShiftMed’s users or customers. ShiftMed does not provide this information to any other third party. This information is used in conjunction with ShiftMed’s applications. You acknowledge and consent to the use of this technology where it is enabled, unless you (a) decline access to such information in the app; or (b) contact us via the contact information below. Some elements of the services may not be accessible to you if you decline to provide geolocation data.

Security

ShiftMed uses industry-standard technologies when transferring and receiving consumer data exchanged between ShiftMed and other companies to help ensure its security. This site has security measures in place to protect the loss, misuse and alteration of the information under ShiftMed’s control. However, there is no guarantee that your personal information in any system is 100% secure.

Cookies

“Cookies” are small pieces of information that are stored by your browser on your computer's hard drive. The ShiftMed site uses cookies to keep track of your session or for other functions.

ShiftMed may also use cookies to deliver content specific to your interests. ShiftMed may use an outside ad company to display ads on the ShiftMed site. These ads may also contain cookies. While ShiftMed uses cookies in other parts of its web site, cookies received with banner ads are collected by ShiftMed’s ad company and ShiftMed may not have independent access to this information.

We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our sites and software. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our users to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.

We may allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site and/or software. ShiftMed and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to the ShiftMed properties and/or software. This information allows ShiftMed and these companies to deliver targeted advertisements and gauge their effectiveness.

Do Not Track

“Do Not Track” is a privacy preference that you can set in your Internet search browser that sends a signal to a website that you do not want the website operator to track certain browsing information about you. However, because our Site is not configured to detect Do Not Track signals from a user’s computer, we are unable to respond to Do Not Track requests.

Links

ShiftMed may create links to other web sites. ShiftMed will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual's right to privacy. However, many other sites that are not associated or authorized by ShiftMed may have links leading to our site. ShiftMed cannot control these links and ShiftMed is not responsible for any content appearing on these sites.

International Transfer of your Personal Information

The website, application and services are hosted and operated in the United States and are subject to United States law. Any personal information that we collect from you is currently stored and processed in the United States. If you are accessing the website, application or services outside of the United States, you consent to the transfer of your personal information to the United States. Please be advised that United States law may not offer the same privacy protections as the law in your jurisdiction.

Additional Privacy Rights

If you live in a jurisdiction that provides for additional rights regarding your personal information, such as the right to access or delete your personal information, and you wish to exercise those rights, please contact us using the contact information below.

California Privacy Rights

The California Consumer Privacy Act, as amended, provides certain privacy rights to some California residents concerning their personal information, including the right to access and delete your personal information as well as opt-out of the sale of personal information if such information is or can be sold. The personal information collected, used and/or disclosed by ShiftMed typically relates to individuals that are currently excluded in full or in large part from the CCPA, such as ShiftMed employees, contractors, applicants, and current or prospective customers. When the CCPA is in effect for such individuals, and to the extent it applies to others, we have or will collect information concerning categories A (Identifiers), B (Personal info), C (Protected Classifications); D (Commercial Information), F (Internet Activity), G (Geolocation Data), and I (Professional Information). ShiftMed may use and disclose that information in accordance with the information provided above in the section titled “Use and Disclosure of Personal Information”.

Where the California Consumer Privacy Act, as amended, (“CCPA”) applies to your personal information, we will not engage in a “sale” of your personal information.

If you provide your personal information to ShiftMed and wish to exercise your rights, please contact us via the contact information below.

ShiftMed also may receive personal information as a “service provider” of its customers. If ShiftMed has received your personal information through its customer, ShiftMed will direct you to its customer to exercise your rights.

Amendments

ShiftMed may amend this policy at any time. If ShiftMed is going to use personally identifiable information collected through the ShiftMed site in a manner materially different from that stated at the time of collection, ShiftMed will notify users via email and/or by posting a notice on the ShiftMed site for thirty (30) days prior to such use. This Privacy Policy may not be otherwise amended except in a writing that specifically refers to this Privacy Policy and is physically signed by both parties.

Successors and Assigns

This Privacy Policy inures to the benefit of successors and assigns of ShiftMed.

Contacts

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this web site, you can contact support@shiftmed.com or call 800-485-9002. Upon request, ShiftMed will provide you with access to information (e.g., name, address, phone number) that ShiftMed collects and maintains about you. This site gives you the following options for changing and modifying information previously provided: (i) email: support@shiftmed.com; or (ii) visit https://www.shiftmed.com/.

Data Subject Access Requests

A data subject request can be by a data subject and/or a third party on behalf of a data subject made to ShiftMed in order to delete, modify, opt out of the sale, and/or receive a copy of the data ShiftMed holds about the data subject. Submit your request with the following DSAR form: https://shiftmed.privacy.saymine.io/privacyrequest

Following this form's submission ShiftMed will verify, review, and then act upon the request.

Opt-Out

The ShiftMed site provides users the opportunity to opt-out of receiving communications from ShiftMed, except transactional correspondence. To opt-out of receiving our communications, you can (i) send email to support@shiftmed.com; or (ii) send postal mail to: ShiftMed, LLC, 7925 Jones Branch Drive, Suite 1100, McLean, VA 22102.